Frequently Asked Questions

Quick answers to common questions. For pricing, lead times, and order details — contact us directly.

How do I request a quote?

Fill out the quote form on our website, email us at enquiries@saficomtrade.co.uk, or message us on WhatsApp. Tell us what products you need, approximate quantities, and your delivery location. We respond within 48 hours.

What products do you supply?

Commodities: Sugar, rice, grains, vegetable oils, cocoa, flour, and other bulk agricultural products.

Consumer Goods: Baby care, canned foods, beverages, personal care, and household essentials.

If you need something specific, ask us — we have access to a wide supplier network.

Which countries do you ship to?

We export to all Sub-Saharan African countries, with strong relationships across both francophone and anglophone markets.

Do you speak French?

Yes. Our team is fully bilingual in French and English. All communication and documentation is available in both languages.

What payment methods do you accept?

We accept Letter of Credit (L/C) and Telegraphic Transfer (T/T). Payment terms are discussed on a per-order basis.

What shipping terms do you offer?

We offer FOB, CFR, and CIF (Incoterms 2020). We'll recommend the best option based on your requirements.

Do you handle export documentation?

Yes. We provide complete export documentation including commercial invoice, packing list, bill of lading, certificate of origin, and any required product certificates.

How do you ensure product quality?

We only work with vetted suppliers. Products meet international standards, and we provide all relevant certificates. Third-party inspection can be arranged on request.

What if there's a problem with my order?

We address issues promptly. Quality problems are investigated and resolved fairly. Documentation errors are corrected at no charge. Our reputation depends on handling problems professionally.

How do I know I can trust you?

We're a UK registered company, verifiable on Companies House. We use standard international trade terms and secure payment methods. We're happy to start with a trial order so you can evaluate our service.

Have a Specific Question?

For pricing, minimum orders, lead times, and product availability — contact us directly.

WhatsApp

enquiries@saficomtrade.co.uk